ze88 Privacy Policy

ze88 ("ze88," "we," "us," "our") operates the online gaming platform accessible at ze88.games and is committed to protecting the privacy and personal data of all players who use its services ("you," "your"). This Privacy Policy sets out how ze88 collects, processes, stores, and protects your personal data in connection with your use of the ze88 platform.

By registering a ze88 account or using any ze88 service, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this policy, you should not use the ze88 platform.

This Privacy Policy should be read alongside ze88's Terms & Conditions and Responsible Gaming Policy, which together govern your relationship with ze88.

ze88 acts as the data controller in respect of all personal data collected through the ze88.games platform. As data controller, ze88 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently.

For all data-related enquiries, corrections, or deletion requests, players may contact ze88 directly via the support channels described in Section 15 of this policy.

ze88 collects personal data across several categories depending on your interactions with the platform:

ze88 collects personal data through the following means:

• Direct interactions: Data you voluntarily provide when registering, completing KYC, making PKR deposits or withdrawals, placing bets, using live chat support, or corresponding with ze88 by email.
• Automated technologies: Technical data collected automatically as you navigate the ze88 platform, including through cookies, server logs, and similar tracking technologies. See Section 9 for details on cookies.
• Payment providers: Transaction confirmation data received from payment partners including Easypaisa, JazzCash, HBL, and UBL when processing PKR deposits and withdrawals.
• Third-party verification services: Identity and age verification data received from KYC service providers used to comply with applicable obligations.
• Fraud prevention services: Risk signals and fraud indicators shared by anti-fraud partners to protect the integrity of the ze88 platform.

ze88 uses your personal data for the following purposes:

• To create, manage, and maintain your ze88 account and PKR wallet.
• To process deposits, withdrawals, and all PKR gaming transactions securely.
• To verify your identity and age (18+ requirement) as required by applicable obligations.
• To detect and prevent fraud, money laundering, and other unlawful activity on the platform.
• To provide 24/7 English-language customer support to players across Pakistan.
• To operate and improve the ze88 platform, including resolving technical issues and analysing platform usage.
• To send transactional communications such as account confirmations, deposit receipts, and security alerts.
• To send marketing communications where you have provided consent, which you may withdraw at any time.
• To administer responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion where requested.
• To comply with all applicable legal and regulatory obligations.

ze88 processes your personal data on one or more of the following legal bases depending on the purpose:

• Contractual necessity: Processing required to deliver ze88's services to you under the Terms & Conditions you agreed to — including account management, PKR transaction processing, and customer support.
• Legal obligation: Processing required to comply with applicable laws including identity verification, anti-money laundering requirements, and age verification obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement where ze88's legitimate interests do not override your privacy rights.
• Consent: Processing for optional purposes such as marketing communications, where ze88 has obtained your explicit consent prior to processing. You may withdraw consent at any time without affecting the lawfulness of prior processing.

ze88 does not sell your personal data. We may share your data with third parties only in the following circumstances:

• Payment service providers: Easypaisa, JazzCash, HBL, UBL, SadaPay, and other payment partners receive the minimum necessary data to process your PKR transactions.
• KYC and identity verification providers: Third-party verification services receive identity documents and data solely to conduct the verification required under applicable obligations.
• Fraud prevention and security partners: Anti-fraud service providers receive technical and transaction data to help detect and prevent fraudulent activity on ze88.
• Gaming platform technology providers: Software and infrastructure providers who host or support the ze88 platform are contractually bound to process data only under ze88's instructions.
• Legal and regulatory authorities: ze88 may disclose personal data to law enforcement or regulatory bodies where required by applicable law or in response to a valid legal request.
• Business transfers: In the event of a merger, acquisition, or asset sale involving ze88, player data may be transferred as part of that transaction subject to equivalent privacy protections.

Given that ze88 processes real-money transactions in Pakistani Rupees, financial and identity data is handled with particular care. When you make a PKR deposit or request a withdrawal via Easypaisa, JazzCash, HBL, or any other supported method, ze88 logs the transaction details required for reconciliation, fraud prevention, and compliance purposes.

KYC documents — such as copies of your CNIC or other government-issued identification submitted during the verification process — are stored securely and accessed only by authorised ze88 compliance staff and contracted KYC service providers. These documents are retained for the period required by applicable anti-money laundering obligations.

ze88 will never share your CNIC or financial account details with third parties for purposes other than those described in Section 7 of this policy.

ze88 uses cookies and similar technologies on its platform to deliver a functional and personalised experience. Cookies are small text files stored on your device when you access ze88.games.

Types of Cookies Used

• Strictly necessary cookies: Required for core platform functionality including login session management and PKR wallet security. These cannot be disabled.
• Performance cookies: Used to collect anonymised data about how players interact with ze88, allowing us to improve platform performance and reliability.
• Functional cookies: Remember your preferences such as language settings (English) and display options to personalise your ze88 experience.
• Analytics cookies: Help ze88 understand aggregate usage patterns to guide product improvements. No individually identifiable data is shared externally through analytics.

You may control non-essential cookies through your browser settings. Note that disabling certain cookies may impact the functionality of the ze88 platform. ze88 does not use third-party advertising cookies or cross-site tracking technologies.

ze88 retains personal data for only as long as necessary to fulfil the purpose for which it was collected or as required by applicable law. Specific retention periods include:

• Account data: Retained for the lifetime of your account and for a period following account closure as required by applicable legal obligations.
• Financial transaction records (PKR): Retained for a minimum of five years following the transaction date in accordance with standard financial record-keeping requirements.
• KYC and identity verification documents: Retained for the period required under applicable anti-money laundering regulations.
• Support communications: Retained for a reasonable period following resolution of the relevant issue to allow for follow-up queries and quality assurance.
• Technical and log data: Retained for a rolling period sufficient for security monitoring and fraud investigation purposes, typically not exceeding twelve months.

When data is no longer required, ze88 securely deletes or permanently anonymises it so that it can no longer be associated with any individual.

ze88 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and ze88.games.
• AES-256 encryption for personal and financial data stored at rest within ze88 systems.
• Role-based access controls ensuring that ze88 personnel can only access data necessary for their specific role.
• Two-factor authentication available for all player accounts and mandatory for internal ze88 administrative access.
• Regular independent security assessments and penetration testing of the ze88 platform infrastructure.
• Real-time fraud monitoring and anomaly detection on PKR transaction activity.

ze88 respects your rights over your personal data. Depending on applicable law, you may be entitled to exercise the following rights:

To exercise any of these rights, contact ze88 at [email protected]. ze88 will respond to valid requests within a reasonable timeframe, typically no later than 30 days from receipt. ze88 may require you to verify your identity before processing a rights request to protect against fraudulent requests.

Please note that some rights are subject to limitations — for example, ze88 cannot delete financial transaction records that are required to be retained for a specific period under applicable legal obligations.

ze88 is strictly an 18+ platform. ze88 does not knowingly collect personal data from individuals under the age of 18. Age verification is a mandatory step in the ze88 registration process and may be repeated at any time ze88 has reasonable grounds to question a player's age.

If ze88 discovers that personal data has been collected from a player who was under 18 at the time of collection, ze88 will immediately suspend the account, delete the associated personal data, and process any refund of deposits in accordance with the ze88 Terms & Conditions. Parents or guardians who believe a minor has registered on ze88 should contact [email protected] immediately.

ze88 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, our data practices, or platform features. When material changes are made, ze88 will notify registered players via email and display a prominent notice on the ze88.games platform. The "Last Updated" date at the top of this page will always reflect the most recent revision.

Your continued use of the ze88 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should cease using ze88 and may request account closure by contacting support.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ze88 handles your personal data, please get in touch with the ze88 support team:

• Live Chat: Available 24/7 inside your ze88 account dashboard — the fastest way to reach us.
• Email: [email protected] — all privacy-related correspondence is handled in English and acknowledged within 24 hours.

Players in Karachi, Lahore, Islamabad, and all other cities and regions across Pakistan receive the same standard of support. ze88's privacy team is available every day of the week and will endeavour to resolve all data-related queries as promptly as possible.

For formal data rights requests (access, erasure, rectification, etc.), please email [email protected] with the subject line "Data Rights Request" and include your registered account email address and a brief description of your request. ze88 will verify your identity before processing the request and respond within 30 days.